MzMari3

So apparently my post from yesterday did not publish to my social media pages, so today you will see two posts as I am keeping with the 30 for 30.

This week I have had my share of airports and dealing with all types of customer service. This has had me thinking on the importance off customer service.

Customer service affects EVERYTHING. You could literally hate a store or an airline but the customer service is so on point that you keep coming back. Customer service doesn’t always have to be “the customer is right”. It is more how you treated the customer whether they are right or wrong. This week I have had multiple incidents with good and bad customer service.

I have rated some of my expeiercnces with some companies I have dealt with in the past couple of weeks. 10 being awesome, 1 being you sucked!

Southwest: So we started our trip off with flying to New York via Southwest. Now let me say, I am biased, I love Southwest. I fly them about 90% of the time. I always have a good experience. The people always seem to be so happy, like they enjoy their jobs!

Well this one time, the experience was not that good. There was this one flight attendant, who shall remain nameless, MIGUEL! Lol I’m just playing, I don’t remember his name. Anywho, this dude, I guess, just hated his job. He was so nasty. Even in his announcements over the intercom, he was irritated. He would be like, “People, I SAID to SIT down. We CANNOT move the plane UNTIL you sit down!” You could even here him breathe hard after the announcement.

He also was rude when people were putting their bags in the overhead bins. He snatched someones bag and was like, “I told you it won’t fit, ugh, now I have to go tag it and you an pick it up in baggage claim.” He was just the worst. For that, I give this experience a 1! He could have done better. I won’t fault Southwest this time, they just need to reevaluate Miguel and how he affects their company.

Airbnb: Our Airbnb experience was nothing short of amazing. Our villa was so nice!! It was actually better than what I had expected.

Funny story: While looking for Airbnb, I saw this one and sent it in the group message to get a vote from the group. Well, while I was waiting on the group to decide, I was playing around in the app, and accidentally hit “pay”. I literally popped right up out of my bed and was like “oh crap”! What did I just do! What if the group doesn’t even like this place? I could cancel, but its a 50% fee to cancel. So I messaged the group and told them what happened, luckily they all liked the villa anyway so we were good.

Our host was great. Whenever we needed something, he was there! He gave us all kinds of tips for navigating the island, hooked up up with a personal taxi who took us wherever and whenever. He was also friendly in conversation. He did not try to rush us with our questions. He also gave us advice for how not to get ripped off as tourists. I would give this experience a 10!

Taxi: Our taxi driver was the BEST! She gave us tours, advice, laughed with us, ate our snacks with us. The whole nine yards. We became friends. She knew about our lives, we knew about her life. She was just very awesome. Whenever we needed to deviate from plan, she was there. She was like our own personal chauffeur. She even had to put her foot down for us when they wouldn’t let us in the park because they wanted to go home early. She was legit. She definitely get a 10 in my book!

JetBlue: Jetblue was actually pretty nice. I ain’t gonna lie, I thought they were going to be about as basic as Spirit. But the flight attendants were so nice. When they came down that aisle with snacks, I was a happy camper. Then when the flight attendant was like, “girl you want more snacks? Take some more. ” I was like BRRUUUHHHHHH, you know my hunger situation!!! They get a rating of 10!

AirCanada: US side of Air Canada is just straight rude. They talk to you like they are irritated with your questions, they have this annoyed look on their faces like you inconvenienced them. They have no organization. Their customer service was just HORRIBLE. I will not fly with them again. Rating: 1, and this is only because the lady who helped me find my bag literally made it her mission to do so.

Metro Burger (Laguardia Airport): So because AirCanada was on another level this week, they gave us meal vouchers. We did not use them the first day they were issued to us because we were so ready to leave the airport. The next day, was a better day so we sat down for lunch at Metro Burger. Our waiter looked like she couldn’t get it together. I was trying to be nice to ease her stress but it didn’t seem to be working. She was very short with us and was always running around this 100 square foot restaurant. Yo, it was so small!!! Anywho, I get my receipt and give her my card and the meal voucher. She comes back and tells me that I can’t use it because its expired. See this is where that “reading is fundamental” comes in. At the bottom, not in small print, it says I have a year to use it. She then tells me that she still doesn’t think she can do it because it was issued the day before. In my head I’m like “little girl, if you don’t type in those codes in the register and keep it moving!!”. But I kept my cool, even though she kept trying to make it difficult saying she has to get permission from her managers. Get out of here! The permission is on the voucher!!! Anywho, she didn’t seem happy about using the voucher. She just dropped the receipt and my card off and kept it moving. Her customer service is rated at a 3. She wasn’t horrible but she deiffetly was not great.

Lyft: During this trip we utilized Lyft so much. We have had so many drivers. Each driver was different.

Our first driver cancelled on us. We then see him picking someone else up. RUDE. Our second driver cancelled on us. Our third driver cancelled on us. The airport security had to call our fourth driver to make sure he didn’t cancel on us. Our fourth driver was too lit!! He was really fun! We had to get a picture with him before we left because I would put him down as the best driver I have ever had.

We also had some mediocre drivers. The ones who pull up, asks your name and drive you to your destination. They make sure the temperature is right and the music isn’t too loud. Not too little, not too much.

Then we had the ones who pull up, see you struggling with your 50 pound bag because you cant help but over pack, and press the button to raise their trunk. They wait while watching you in their rearview mirror. When in the car, they do not speak, race through the city to get you to your destination and drop you off. Still not saying anything.

I would give this experience a 7!

Customer service is a big deal. You must treat everyone right, even when it is hard. I know because I used to work at Old Navy. I have had customers who were upset with me because it wasn’t the price they wanted to pay, or simply because I was giving off too much BLACK GIRL MAGIC.

Quick story: I had one customer who refused to hand me money in my hand because I was black. He then complained, about something irrelevant, and asked to speak to a manager. Funny thing, I was the manager. Hahahaha. He then asked how was that possible,  I told him all things are possible with God. He left.

But customer service can affect your brand. Whether your brand is personal or commercial, protect it. Treat everyone right. Isn’t there a verse in the bible that speaks on this?  Ahhh yeah, there are two that I will point out.  Luke 6:31, Do to others as you would have them do to you. Matthew 7:12, So in everything, do to others what you would have them do to you, for this sums up the Law and the Prophets.

This was written for a reason. Sometimes it will be hard to nice to people, that’s life, but you should ALWAYS, no matter what, do so.

-MzMari3

#yearof30

#30for30